Part Time Shack Team Leader - 6 month Fixed Term Contract

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 10 'slowrooms', or Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

The job

• Welcome and engage in conversation with every Shack visitor

• Ensure tiptop product knowledge and understanding of the brand at all times

• Consistently provide helpful and informed service

• Help customers with their selections and provide honest opinions and styling advice when required

• Process cash and card transactions

• Assist customers with processing orders on line

• Ensure visual presentation is upheld with the care you would give to your own home

• Actively rotate stock, working with VM where appropriate

• Undertake replenishment and management in an efficient and timely manner

• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor

• Maintain a safe and healthy work environment

• Have an awareness of store and stock security requirements

• Inform the relevant manager as and when any showroom or product maintenance is required

• Be passionate about our brand and products

• Work effectively within the team and alongside Shack Managers

• Resolve tricky customer queries and concerns, escalate to the Shack Manager when necessary

• Inspire and support the team to provide the best Loaf experience, to directly impact sales

• Observe and mentor the team, providing feedback to enable them to improver and develop

• Working with the management team to ensure Shack targets and goals are achieved and budgets maintained

• Deliver training and product updates clearly and effectively to the team, identify when training is necessary

• Effectively delegate and oversee Loaf daily tasks

• In conjunction with the Manager, maintain and set staff rotas

• Opening and closing the Shack and recording staff attendance, absence etc.

• Assuming responsibilities of the Shack Manager in their absence

We're looking for …

• Previous experience within a customer facing role

• Strong interpersonal skills with excellent communication and listening skills

• The ability to work independently and show initiative

• The ability to take responsibility and be accountable for your actions

• Excellent attention to detail

• Confidence and common sense

• Excellent motivation and people management skills

• Conscientious and diligent with focus on details and regard for the bigger picture

• Organisational skills with the ability to be flexible to change

• Demonstrate commercial awareness and passion for the Loaf brand

• A great team player with the ability to promote and help build a positive work environment

• Ability to support Management in communicating and realising shared vision for the Shack

• Flexibility and availability to work at our Shack during our Monday to Sunday opening hours

Our benefits

• We offer 33 days holiday, inclusive of Bank Holidays, increasing by 1 day for every year of service (max 36)

• Staff discount 45%

• Friends and Family discount 15%

• EAP programme through The Retail Trust

• Cycle to Work scheme

• Medicash - healthcare cash plan

• Death in Service - 4x annual salary

• Westfield discount card

• Half day Xmas shopping day plus a voucher

• Refer a Loafer

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to the high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you.